FAQs


PRODUCTS

An item I love is sold out! When will you be restocking it?

You can contact us as pagasacollectivenz@gmail.com or DM us on Instagram & we can try to track one down for you. If one is not available we can add you to a request list & contact you with updates.


I want to find out more information about a product, who can I reach out to?

If you want more information about our products feel free to contact Erica at pagasacollectivenz@gmail.com or through our Instagram. 


PACKAGING

Do you offer gift wrapping?

Every order is wrapped in tissue from sustainable and reputable raw material suppliers. If you’d like to further personalise your order please email us at pagasacollectivenz@gmail.com or message us on Instagram.


SHIPPING & ORDERS

When are orders shipped?

As this business is run by only one person, I will do my best to send your package out the next business day. However, this is not always possible so expect your order to be sent out within 1-3 days. If your order is urgent or would like same day pick up please don’t hesitate to contact me or write it in your order notes.


What happens after I place my order?

You will receive an order confirmation email & then you will also receive a shipping or pick up confirmation email once your order is ready.


Can I pick up my order?

Yes! We offer free pickup in Auckland (Meadowbank)


How much is shipping?

We offer $6 flat rate delivery shipping NZ wide & flat rate delivery of $8 for rural addresses. Orders over $75 get free shipping!


GIFT CARDS

How does my gift card work?

We offer digital gift cards that each have a unique code. Simply enter your code at the checkout to use. Gift cards expire 1 year after issue date. 


Where can I purchase a gift card?

You can find our digital gift cards here. Currently we offer two values - $25 & $50, if you would like another amount just contact us!